Customer terms

1. Who the agreement is between

These terms are between Lewis Scott Consulting Ltd, a company registered in England and Wales (company number 13487437) whose registered office is at Civic Hall, Station Road, Barnoldswick, Lancashire, BB18 5NA (“we” and “us”), and the business that opens the account (“you” and “the customer”).

The customer must be a business, and the person who signs up must have the authority to bind it. If they do not, they are responsible for this agreement as if they were the customer.

2. The service

What the service does, so that these terms promise no more than that:

• It finds which companies visit the customer’s website, from the visitor’s IP address, and scores them against the customer’s ideal customer profile. It never identifies an individual visitor.
• It looks up to three likely contacts at a company, researches the company, and writes suggested first messages with an AI service. These are suggestions.
• It sends alerts to the customer’s own team by Microsoft Teams and email, and shows everything in a dashboard.

We provide the service with reasonable care and skill. We do not promise that a company will be found, that a person’s details are right or complete, that a suggested message will get a reply, or that the service will always be available. We may pause it briefly for maintenance. Support is by email, and we aim to reply within one working day.

3. Accounts and users

The person who opens an account is its owner. The owner is responsible for everything done through the account, for keeping sign-in links and access secure, for the details given to us being true, and for telling us at once if the account is misused. Sign-in is by a link emailed to the person signing in. One account is for one business: you must not share it with another.

4. Acceptable use

• Business-to-business use only. No marketing to consumers with what the service shows.
• No sensitive personal data (health, beliefs, politics, trade union membership and the like) entered into the service.
• You are responsible for the lawfulness of your own outreach: consent for sole traders and partnerships, your name and a free way to say no in every email, and honouring opt-outs and deletion requests. See the customer guide.
• No decisions about a person’s job, credit, insurance, tenancy or access to benefits or any other service from what the service shows, and no use of it for background checks or debt collection.
• No resale, publication or sharing of the contact details, and no copying them out in bulk (by scraping, by repeated export or otherwise) or using them to build a database or a product of your own, to train an AI model, or to work out which individual visited your website by combining them with other personal data.
• No automated messaging on LinkedIn.
• You confirm that neither you nor anyone who owns 20% or more of you is located in China (including Macau and Hong Kong), Russia, Iran, Venezuela, Cuba or North Korea, and you must not use the service from, or pass what it shows to anyone in, a country or place under UK or US sanctions.
• No misuse of the service: attacks on it, scraping it, or avoiding its limits.

We may suspend or end an account straight away if you break this section or the law, or if we reasonably believe the account is being misused. Where we can, we will tell you why and give you the chance to put it right first.

5. The customer's website visitors

The customer installs the script on its own website, and is responsible for asking visitors for consent first, for putting the script in its marketing or analytics cookie category, and for adding our wording (or its own) to its privacy and cookie policies. The customer is the controller of its visitors’ information, and we process it on the customer’s behalf as the data processing agreement says.

6. The business contact details the service shows

We source them ourselves and are responsible for them (see the privacy notice). You may use them for your own business-to-business outreach while your account is open, and for no other purpose. You must delete a person from your own records if they ask, and you must not keep a copy of the details for longer than you need. We delete a company, and the people found for it, 90 days after it was last seen on your website, and we may delete a person from every account when they opt out, so they disappear from your view.

7. Plans, credits and payment

• Monthly plans, priced without VAT (annual plans only if they are offered), each with a number of companies identified a month and a number of named contacts included. VAT is added at the rate in force when we are registered for it.
• A named contact is used for each person a lookup shows to the customer, and none when nobody is found. Unused included named contacts roll over for one month. Top-up packs of 10 or 50 last 12 months. There are no overage bills: at a limit, the step pauses and the customer is told.
• A free trial with a card up front, which becomes a paid plan unless cancelled before it ends; the first payment, renewals, upgrades at once and downgrades at the next renewal.
• A failed payment gives 7 days of full service, then paid lookups pause until the card is put right.
• Cancelling stops the next renewal. You keep the plan until the end of the period you have paid for. We do not refund the rest of a paid period, or named contacts you have not used, except where the law requires it or we have failed to provide the service. Named contacts you bought in a pack stay until they expire, which is 12 months after you bought them.
• We may change prices or plans by telling you at least 30 days before. A change applies from your next renewal, and if you do not agree you may cancel before then.

8. Data protection

Our roles and duties are in the data processing agreement, which is part of these terms, and our sub-processors are listed.

9. The usual clauses

• Ownership. We own the service, its software and its design. You keep what you put into it: your settings and the messages you write. While your account is open you may use the service for your own business, and you may not copy it, take it apart or resell it. We may use information about how the service is used, in a form that does not identify you or anyone else, to improve it.
• Confidentiality. Each of us keeps the other’s confidential information secret, uses it only for this agreement, and shares it only with those who need it and are bound to keep it secret, unless the law requires us to disclose it. Confidential information is what is not public and what is shared in confidence or is obviously confidential.
• What we are not responsible for. The service, and what it shows, is provided as it is. We do not promise that it is accurate or that it suits your purpose, and suggestions and information from others may be wrong, so you decide whether to use them. Nothing here limits liability that the law does not allow to be limited, such as for death or personal injury caused by negligence, or for fraud.
• Limit of liability. Subject to that, our total liability to you for everything arising from this agreement, in any 12 months, is limited to what you paid us in the 12 months before the claim arose. We are not liable for lost profit, lost business, lost data or any indirect or consequential loss.
• Starting and ending. This agreement starts when you sign up and carries on until the account is closed. You can cancel at any time (see section 7). We may end it by giving you 30 days’ notice, or straight away as section 4 says. When it ends your access ends. Visit information is deleted 90 days after each visit whatever happens, and we delete the rest of your data within 30 days of the account closing, except records the law requires us to keep, such as records of payments. You can export everything you hold in Settings, under Data, first.
• Changes. We may change these terms, for example when the service or the law changes, by giving you at least 30 days’ notice by email and on this page. If you do not agree you may cancel before the change takes effect; if you carry on using the service, you accept it.
• Notices. We send notices to the email address of the account owner. You may send them to us at our registered office or to the support address on the Help page.
• The rest. You may not transfer your rights under this agreement without our consent, and we may transfer ours to a business that takes over ours. These terms and the data processing agreement are the whole agreement between us about the service. If part of them cannot be enforced, the rest still can. Nobody else has rights under them.
• Law and courts. This agreement, and any dispute about it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.